Public Mediation

Amazon.Com Inc-Dispute-#2894518

K. W. vs. Amazon.Com Inc
PO Box 14930, Grand Forks, 58208
Amount Involved: $79.98
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2894518
    • Amount Involved: 79.98
    • Filed On: Jan 29, 2011
    • Posted On: Feb 13, 2011
    • Complaint(s):
      • Overcharge or billing error
      • "I just feel ripped off."
      • Bad business practices
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I have printed out the emails received from Amazon.com showing my partial refund, the return polisy showing my return window to be January 31, 2011 and my original order summary.
"
...
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Additional Communication Between Claimant and Amazon.Com Inc Hide
  • Apr 18, 2012, Amazon.Com Inc (responding party) added:

  • Hi Kerry,

    I’m Courtney Kniert of Amazon.com’s Executive Customer Relations team. I just received your complaint from peopleclaim.com and I wanted to reach out to you directly. Here at Amazon.com we take account confidentiality seriously and we’re not able to discuss your account or orders with a third party. Although we do work with a limited number of agencies to mediate customer complaints, peopleclaim.com isn’t one of those approved agencies.

    If you’d like assistance with your order, our Customer Service is available 24/7 to help. You can contact us via phone, chat, or e-mail by clicking the "Contact Us" button on any Help page (http://www.amazon.com/help).

    Kerry, I’m sorry for the difficult time you had with your return. We look forward to hearing from you so we can review your order and see what happened.


    Regards,

    Courtney T. Kniert
    Executive Customer Relations
    Amazon.com
    http://www.amazon.com

What Claimant Wants Hide
1. Refund: Columbia Men's Bugaboo Parka Ranger X-L Feb 13, 2011 $79.98
Cash total : $79.98
Just make me happy!
Claimant invites Amazon.Com Inc to make a fair offer to resolve this complaint.
1. Refund: Columbia Men's parka Feb 13, 2011 $79.98
Cash total : $79.98
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Amazon.Com Inc. This claim will remain posted until resolved
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  • Comment: by sonia washington — Online mediator
    • On: 04-12-2013
    View more
  • galsonson i sold over 120 laptop on amazon i was a seller amazon block my account now amazon refuse to pay me please help i spend everything into this business i just can't believe this amazon do that kind evil to me please help amazon need to pay 12914 dollars for laptop i sold on amazon liar said i have a amazon credit card i never apply for amazon credit card or used one this business is bad rip me off for 12914 dollars i worked very hard i used my own money to ship every laptop to the buyer that is not fair amazon please pay me ok
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