Public Mediation

EHarmony Dispute

J. A. vs. Eharmony.Com, Inc
P.O. Box 241810, Los Angeles, California, 90024, United States
Amount Involved: $79.60
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"I inadvertantly subscribed to your service on August 1, 2014. I thought I had cancelled and was waiting for my refund of $39.80. On September 2 I was charged $39.80 again. I called and was informed that I did not cancel. I tried to cancel and could not. I am looking for a refund of $79.60!"
...
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What Claimant Wants Hide
1. Refund: purchase price Sep 17, 2014 $79.60
2. Other – Copy claim to regulators Sep 17, 2014 $14.99
3. Other – Pay for claim posting cost Sep 17, 2014 $7.99
Just make me happy!
Claimant invites eHarmony.com, Inc to make a fair offer to resolve this complaint.
Cash total : $102.58
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Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "We have reviewed the complaint and reject it. eHarmony operated at all times in accord with its Terms and Conditions as well as all applicable law. The request for a refund was made outside of the stated refund period. The subscription was never canceled by Mr. Armen and remains open to this day for his use. Nonetheless, as a onetime courtesy, eHarmony will cancel Mr. Armen’s subscription and stop the third scheduled payment."

This claim will remain posted until resolved.

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Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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