Public Mediation

Twilight Travel Dispute

M. N. vs. Twilight Travel / 855-883-1867 /855-883-1865
7802 Kingspointe Pkwy, Orlando, 32819, United States
Amount Involved: $298.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2518367
    • Amount Involved: 298.00
    • Filed On: Aug 11, 2014
    • Posted On: Aug 22, 2014
    • Complaint(s):
      • Bad business practices
      • "I just feel ripped off."
      • Failure to honor promises
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I received a fax on July 10, 2014 advertising a 6 day 5 night vacation including all meals and beverages (alcoholic included) for $119.00 per person to Cancun, Jamaica or Hawaii. It also said choose your 4-5 star resort, Corporate meal plan, Unlimited activities including non-motorized sports. I called 855-883-1867 and spoke to a James Bell at EXT 325. He gave me a list of resorts and I told him I was interested in Maui. He then suggested the Four Seasons Resort. I specifically asked him if $298 was the total for 2 persons and he said "YES". I booked the vacation for OCTOBER 14TH, 2014. Shortly thereafter I received an email from docusign for a confirmation of my reservation. The confirmation # was CT22535100 but it did not list the Four Seasons Hotel. I called back several times and asked for James Bell at EXT 325 and he was never there. They said he "just left" and to call back the next day. I called back several days in a row and he was never there. Then I asked for a supervisor and was connected to Jessie at EXT 285. She also told me the consumer line was 855-883-1865. She told me that " I NEEDED TO PAY AN ADDITIONAL $350 BOOKING FEE PLUS $853 PER PERSON PLUS $99 PER PERSON GRATUITIES FEE AND THIS HOTEL WAS NOT ALL INCLUSIVE!. I told her this was deceptive advertising! She told me it was not that James Bell told me of the additional charges upon booking. I told her to listen to "the recorded conversation" between Mr. Bell and I and she informed me that there was no James Bell that worked there. I told her this was deceptive advertising and she said, "get real, did you really think you could get a vacation for $298?" I said yes, that was the TOTAL Mr. Bell told me. I asked for a refund and she refused. She said it was a non-refundable fee for the vacation package. I asked what this package covered and she said it was for the meals. I asked to speak to her supervisor and Debbie came on the line. She basically said the same thing as Jessie and told me NO on the refund. I told her I was going to complain to the Better Business bureau and the Federal Trade commission and she told me to have a nice day"
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Exhibits View
What Claimant Wants Hide
1. Compensation: refund of my investment Aug 26, 2014 $0.00
2. Refund: purchase price Aug 26, 2014 $298.00
3. Other – Pay for claim posting cost Aug 26, 2014 $7.99
Cash total : $305.99
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Respondent's Counteroffer

There has been no response to this claim from Twilight Travel / 855-883-1867 /855-883-1865. This claim will remain posted until resolved
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  • Comment: by Mr Roy He — Online mediator
    • On: 01-23-2015
    View more
  • This is SCAM! I was charged $499 for nothing delivery.
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