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Claim #8772473 against: QM Collection, MGM Quality Mist, Fondscent, Auravie

Customer / Client VS. QM Collection, MGM Quality Mist, Fondscent, Auravie

7900 gloria ave, van nuys, California, 91406, United States

IN NEGOTIATION

View response from: QM Collection, MGM Quality Mist, Fondscent, Auravie

  • "I just feel ripped off."
  • Customer service runarounds

Claimant Seeks: The claimant is willing to accept another offer from this party.

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Claim NO...#8772473

This is claim 1 of 1 by claimant

Filed: Dec 20, 2012
Posted: Dec 31, 2012

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The Complaint


What happened

Claimant's opinion: I was on the computer, home depot web site, and this pop up appeared and says you have been chosen a winner, select your prize and just pay a low s&h fee. So being the sucker I am I selected a product quality mist which was a mans cologne called jet fuel for $5.99 . I got selected a winner again and I selected auravie skin care again $5.99. Once more i was the chosen one and I selected a watch $5.99. I then selected a product called resvibra


 

Claimant's opinion: put on hold no customer service agent available called 11/09 csr said to email support @valvadl.com when i pushed send no such address


 

What Claimant Wants

Terms under which QM Collection, MGM Quality Mist, Fondscent, Auravie can satisfy this claimant

Status:In negotiation

Claimant's Terms of Settlement to QM Collection, MGM Quality Mist, Fondscent, Auravie

Dec 20, 2012

Cash settlement

What By when How much
1. Refund: products Jan 04, 2013 $815.00

Make Me Happy!


Claimant is open to an offer.
$815.00 Principal amount:

QM Collection, MGM Quality Mist, Fondscent, Auravie's Response

QM Collection, MGM Quality Mist, Fondscent, Auravie to Claimant 

Claim is declined by QM Collection, MGM Quality Mist, Fondscent, Auravie for the following reason:


  • I disagree with the explanation / grounds provided

    Unfortunately this claim is not against our company AuraVie Skincare. We are not in any way affiliated with QM , MGM Quality, or resvibrant. This customer did order our product, and called in to be canceled out on 11/6/2012. We have the call recording in which we walked the customer through the terms and conditions and canceled them out. We also offered them a 25% discount if they chose to order from us in the future. Here are the notes from the call: 11/06/2012 10:30am - 1357526- cust called in to cancel. I walked cust through orders and charges and explained t&c. stp recurring. cust understands no more charges or shipments.

  • I do not know this party or incident

  • I disagree with the Terms

  • For another reason

Contact this claimant

Claimant seeks additional help, information or services from:

  • Other people with complaints against this party Contact claimant

    Note from claimant:"there are many complaints on the scam web site"

  • Anyone with information or advice that can help resolve this complaint Contact claimant

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