Public Mediation

JP Morgan Chase Dispute

A. M. vs. Chase Bank - Jp Morgan Chase & Co. Headquarters
270 Park Ave Fl 12, New York, New York, 10017-7924, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 1185694
    • Amount Involved: N/A
    • Filed On: Sep 09, 2014
    • Posted On: Sep 20, 2014
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"JPMorgan Chase failed to take the necessary steps to safeguard my bank account in that it allowed an online merchant (BestChoice123) who is a known predator and one who has failed to respond to multiple Better Business Bureau (BBB) complaints, to debit my account to the tune of $1,300.00. Moreover, JPMorgan Chase made no attempt to mitigate risks, that is it did not halt account activities and it did not notify me of this merchant's potentially fraudulent activities. When I brought these concerns forward and asked that a 2nd debit (which was in a pending status) not be put through and this merchant blocked, JPMorgan Chase abruptly closed my account, citing a rather vague rationale for doing so. In doing so, I believe JPMorgan Chase abused its authority as well as engaged in activities that were retaliatory, prejudicial, without merit, not to mention without explanation. While it may have a right close customer accounts at will, it would appear that it cannot do so under false pretenses. Please see the enclosed attachment for details of this case."
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Exhibits View
What Claimant Wants Hide
Non-Cash
What By When How Much
1. Apology: An Apology,yes! Sep 24, 2014 N/A
2. Confirm that wronfully closing the accounts were the only retalitory measure it has resorted to and that it has not entered any erroneous information that would prevent me from opening an account with another banker. Sep 24, 2014 N/A
Cash
1. Other – Copy claim to regulators Sep 24, 2014 $14.99
2. Other – Pay for claim posting cost Sep 24, 2014 $7.99
3. Other – Physical delivery charges Sep 24, 2014 $2.99
Just make me happy!
Claimant invites Chase Bank - JP Morgan Chase & Co. Headquarters to make a fair offer to resolve this complaint.
Cash total : $25.97
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Chase Bank - JP Morgan Chase & Co. Headquarters. This claim will remain posted until resolved
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