Public Mediation

Cigarettes Store.US Dispute

P. M. vs. Cigarettes Store.Us
usaservice@cigarettesstore.us, Shuangxinglu, Chengxiangqu, 351100 Putian, China
Amount Involved: $352.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 1415621
    • Amount Involved: 352.00
    • Filed On: Sep 09, 2014
    • Posted On: Sep 20, 2014
    • Complaint(s):
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"Placed order online 7/10/14 - order number 8863 - money order pick-up 7/16/14.
Still have not received items or refund,
Several emails sent which replies were only to wait.

I want the items or cash refund."
...
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Exhibits View
Additional Communication Between Claimant and Cigarettes Store.Us Hide
  • Oct 06, 2014, Claiming party added:

  • Where is my order?

    If not sending 6 cartons of Kool Menthol Blue, which was paid for on July16, 2014, please send refund of $176.00.

    I thought you were an honest dealership.

    Phyllis May

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Replace: 6 cartons Kool Menthol Blue 85 box Sep 24, 2014 N/A
2. Complete project: Send items ordered! Sep 24, 2014 N/A
Cash
1. Compensation: Send items ordered Sep 24, 2014 $176.00
2. Refund: 6 cartons Kool Menthol Blue Sep 24, 2014 $176.00
Cash total : $352.00
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Cigarettes Store.US. This claim will remain posted until resolved
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