Public Mediation

Alliance Fuel Company Dispute

W. G. vs. Alliance Fuel Company
2700 Loch Raven Rd, Baltimore, Maryland, 21218-4729, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Alliance Fuel Company
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 5208318
    • Amount Involved: N/A
    • Filed On: Nov 14, 2014
    • Posted On: Nov 25, 2014
    • Complaint(s):
      • Problem with a service
      • Overcharge or billing error
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"On Friday, October 31, 2014, an order was placed with Alliance Fuel Company for 100 gallons of fuel. At the time of the order, the 250 gallon oil tank was a tad over 1/8 full. The Alliance truck came on Saturday, November 1, 2014 shortly after 4:00 PM. For the first time since doing business with Alliance a receipt was not left after delivery. The oil tank gauge indicated a tad over 3/8 full, indicating that approximately 2/8 of oil had been delivered. Two-eighth or 1/4 of a 250 gallon tank does not equate to a 100 gallon delivery in a 250 gallon tank. It is more like 62. 5 gallons. I called the company on Monday and questioned the amount delivered and requested a receipt. I was told that one would be put in the mail. After no receipt was received, I called a week later and eventually spoke with a Darlene Seaford (?) who assured me that her drivers were honest, the receipt had probably blown away and she would mail another original receipt. The receipt received two days later was not an original, only indicating that 100 gallons was delivered on November 1 but with no proof of a meter Start Count and End Gross Count documentation printed on all original receipts."
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Complete project: Delivery of 37.5 gallons of fuel. Nov 28, 2014 N/A
Cash
1. Other – Copy claim to regulators Nov 28, 2014 $14.99
2. Other – Pay for claim posting cost Nov 28, 2014 $7.99
3. Other – Physical delivery charges Nov 28, 2014 $2.99
Cash total : $25.97
Non-cash: 1 items
  • 0
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with no explanation. This claim will remain posted until resolved.
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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